FAQs
Questions? Call (415) 704-4283 — Stella is ready to answer.
Can Stella answer the phone?
Yes! Stella can have her own number and answer the phone for you (or you can forward missed calls from your existing number to her). That way, you don't ever have to answer basic questions (like "when do you close?") or miss an after-hours lead — she'll handle them, and you can tell her when to forward calls to you.
What types of businesses does Stella work well in?
Stella provides value in most customer-facing businesses. This includes gyms, laundromats, spas, car dealerships, and stores selling wine/liquor, shoe, beauty supplies, clothing, toy, gift, hunting supplies, hardware, sporting goods, stationery, office supply, electronics, jewelry, and more.
What types of businesses is Stella not optimized for?
If you are primarily selling adult-themed items, then Stella is not optimized for your space due to downstream provider limitations.
How do I train Stella?
You can tell Stella about your business, teach her about relevant promos, and provide her with other directives using the Stella Dashboard, which is available on web, iOS, and Android.
Can Stella tell shoppers where items are and their stock status?
Stella does not track live stock status. However, you can teach here where items generally are.
What languages does Stella speak?
Stella defaults to American English. However, if a shopper speaks with Stella in one of the 20 most popular languages, Stella may be able to understand and respond in their language.
Does Stella move?
Existing Stella models (Prototype, Managed HW1, Bot 1, and Bot 1 XL) do not move. However, she has wheels, and you can roll her anywhere in your business.
Can I hire multiple Stellas?
Yes! You may place multiple Stellas in the same location.
Where should I place Stella in my business?
If you are using Stella for marketing, we recommend placing Stella in a high-traffic part of your business near the entrance. For some locations (ex. those in malls), you may even place Stella outside the entrance to attract foot traffic. If you want customers to ask Stella questions, place Stella further inside your location. Most businesses have a "decompression zone" where customers ignore items in the first 10-15 feet after they enter inside. Avoid placing Stella here to ensure that customers feel comfortable interacting with her without blocking the entrance to the store.
Can Stella be placed outdoors?
At this time, Stella is for indoor use only.
Where is the company behind Stella?
We are a small team located in Los Angeles, CA and are backed by leading Silicon Valley investors.
Where is Stella hardware manufactured?
We manufacture Stella in our Los Angeles factory.
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