Last Updated: April 8, 2026

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Your privacy is important to us. This Privacy Policy describes how information is collected, used, and protected when you interact with this website, our AI phone receptionist and text messaging services, and related online content (collectively, the "Site" and "Services"). By accessing or using the Site or Services, you agree to the practices described below.

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1. Information We Collect

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1.1 Information You Provide Voluntarily We may collect information that you choose to submit through forms or interactive features on the Site, such as your name, email address, or other contact details. This information is collected when you sign up for updates, request information, or otherwise communicate with us.

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1.2 Information Collected Automatically When you visit the Site, certain information is automatically gathered through cookies, pixels, and similar technologies. This may include your IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, and time spent on the Site. We use third-party analytics and advertising services such as Google Analytics and the Meta Pixel to understand visitor behavior, improve our marketing effectiveness, and measure interest in our products. These providers may use cookies or other identifiers to collect information across websites. You can control or delete cookies through your browser settings. If you choose to disable cookies, some portions of the Site may not function properly.

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1.3 Information Collected Through Phone and Text Messaging Services When you call or send a text message to a phone number operated by our AI receptionist service, we may collect your phone number, the content of your text messages, call recordings, call transcripts, and any information you voluntarily provide during the interaction (such as your name, appointment details, or service requests). This information is collected to provide the services you requested and to improve service quality.

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2. Use of Information The information we collect may be used to: Operate, maintain, and improve the Site, Services, and our offerings; Respond to inquiries or requests; Send text messages you have consented to receive, such as booking links, appointment confirmations, requested information, and follow-up messages; Conduct analytics and performance measurement; Display and measure advertising and promotional content; Detect, prevent, or address fraud, abuse, or security issues; and Comply with applicable legal requirements. We do not sell or rent personal information. Limited information may be shared with trusted service providers who assist in operating the Site and Services or delivering analytics and advertising services on our behalf, under appropriate confidentiality obligations.

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3. SMS/Text Messaging

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3.1 Consent We send text messages only after you provide consent. Consent may be given by verbally requesting or agreeing to receive a text message during a phone call with our AI assistant, by providing your phone number and agreeing to a follow-up text during a call, or by sending a text message to a business phone number operated by our service. Consent to receive text messages is not required as a condition of purchasing any goods or services.

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3.2 Message Frequency and Rates Message frequency varies depending on your interactions. Message and data rates may apply. Contact your wireless carrier for details about your messaging plan.

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3.3 Opt-Out You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further texts will be sent unless you re-initiate contact. For assistance, reply HELP to any message or contact support@stellabots.com.

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3.4 No Sharing of Mobile Information We will not share, sell, or provide your mobile phone number, opt-in data, or any information collected through SMS interactions to third parties or affiliates for their own marketing or promotional purposes.

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4. Data Retention and Security We retain collected information for as long as reasonably necessary to fulfill the purposes described in this Policy and to comply with applicable business, legal, or technical obligations. Information is stored using reasonable administrative, technical, and physical safeguards intended to protect it from unauthorized access or disclosure. However, no system is entirely secure, and we cannot guarantee absolute security of information transmitted over the internet.

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5. Third-Party Links and Tools The Site may include links to external websites or integrate third-party tools or widgets. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their respective privacy policies before interacting with them.

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6. Children's Information The Site is not directed toward children under 13 years of age. We do not knowingly collect personal information from children. If we learn that such information has been inadvertently obtained, it will be deleted as soon as practicable.

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7. Updates to This Policy We may revise or update this Privacy Policy periodically. Any changes will be reflected by a new "Last Updated" date at the top of this page. Your continued use of the Site or Services after changes are posted constitutes acceptance of the updated Policy.

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8. Contact Information Questions or concerns about this Privacy Policy may be directed to: support@stellabots.com. This Site is owned and operated by a U.S.-based entity responsible for its content and data practices.

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