Your Tasting Room Is Busy. Your Team Shouldn't Have to Be Everywhere at Once.
Wineries thrive on hospitality — the warm welcome, the knowledgeable pour, the story behind the label. But when tour groups arrive, phone calls stack up, and walk-in guests linger at the entrance waiting to be acknowledged, even your best staff can't be in four places at once. Tasting rooms are high-touch environments where the guest experience starts the moment someone walks through the door or dials your number, and any gap in that experience can cost you a sale, a club membership, or a return visit.
How Stella Solves the Tasting Room's Toughest Challenges
No One at the Door When Guests Arrive
On a busy Saturday afternoon, your pour team is mid-flight with one group while another family walks in and stands near the entrance, unsure where to go. Stella greets every guest the moment they arrive — warmly, immediately, and with genuine knowledge about your winery. She can walk visitors through your current tasting menu, explain the difference between your reserve flight and your estate flight, share the story behind your winemaker, and let them know about any upcoming events or wine club perks. No one feels overlooked, and your floor staff can stay focused on the guests already in front of them.
Missed Phone Calls and After-Hours Inquiries
A caller wants to book a private tasting for twelve guests on a Friday evening, but your tasting room closed at five and no one picked up. That reservation — and potentially a case sale — walked straight to the winery down the road. Stella answers every call, day or night, using the same knowledge she draws on in person. She can answer questions about your hours, your current wine releases, your wine club membership tiers, private event options, and your cancellation policy. If a caller needs to speak with your events coordinator specifically, Stella can page the appropriate team member or take a detailed voicemail with an AI-generated summary sent directly to your inbox. You get the full picture without having to play phone tag.
Inconsistent Upselling and Promotion of Club Memberships
Wine club memberships are the lifeblood of many wineries, but when your staff is stretched thin, those conversations don't always happen the way you'd want them to. Stella makes sure every guest hears about your current promotions, whether that's a complimentary bottle with club sign-up, a limited-release allocation, or a weekend pairing dinner. She introduces these offerings naturally in conversation rather than as an afterthought. And when a guest expresses interest in joining the club or attending an event, Stella can collect their contact information through a conversational intake form — capturing their name, email, phone number, and preferences — and store everything directly in her built-in CRM. Your team gets a ready-to-follow-up contact list complete with AI-generated profiles and notes, without anyone having to track down a clipboard or remember to enter data later.
Real Results for Winery Owners
Stella gives winery owners a reliable way to measure what's working and close gaps that were previously invisible. Guests are greeted consistently, which means fewer people drifting out the door because no one acknowledged them in the first couple of minutes. Phone calls get answered around the clock, reducing the number of missed inquiries that would otherwise go unrecorded. Staff interruptions drop noticeably when Stella handles common questions about directions, parking, tasting fees, and hours — freeing your pour team to focus on the experience rather than logistics. Wine club promotions get consistent visibility with every visitor, not just the ones lucky enough to engage with your most enthusiastic team member that day. And because every customer interaction is logged and organized in Stella's CRM, you build a contact database that actually helps you fill seats for future events, launch new releases, and nurture long-term relationships with your guests.
Your Tasting Room Deserves a Receptionist Who's Always Ready
Stella is built for businesses where hospitality matters and every guest touchpoint counts. At just $99 per month with no upfront hardware costs and a straightforward setup, she's ready to represent your winery the way it deserves to be represented — every day, every call, every guest who walks through your door. Hire Stella today and put her to work in your tasting room.
